C6 - Guarantees: What happens if my ticket doesn't work on event day? And what if the event is canceled or postponed?

At Enntra we want you to buy with complete peace of mind. That is why we back you up even in scenarios where things do not go as expected.

If your ticket does not work on event day

-> Although this is rare, if it happens:

-> We verify what happened with you and with the ticketing company

-> We review the case with the seller

👉 Depending on the case, we offer you an equivalent ticket (same section) or a refund of your money. Our goal is that you lose neither your experience nor your investment.

If the event is canceled or postponed

These cases depend directly on the event organizer and the official ticketing company.

What happens in each case?

If the event is postponed:

-> Your ticket remains valid for the new date.

-> We keep you informed of any updates

If the event is canceled:

-> In this case, the refund process does not depend directly on Enntra, but on the event organizer, the original ticket buyer and the ticketing company.

-> We will put you in touch with the seller to handle the refund.

-> At Enntra we will follow up and facilitate communication so the process is as smooth as possible, but we are not responsible for any kind of refund in this case.

💡 Important:

-> The refund is subject to:

-> The event organizer actually issuing the refunds

-> And the seller passing that money on to the final buyer