V11 - Support: How do I contact Enntra and what information should I send to get help?
Author
Miguel Angel Calvache Giraldo
Date Published
At Enntra we are available to help you at any point in the buying or selling process.
How can you contact us?
You can reach us through:
📱 WhatsApp: +57 310 557 2963
📩 Support email: info@enntra.com
👉 We always recommend using our official verified channels to avoid fraud or impersonation.
How fast do we reply?
Our team reviews and answers requests as quickly as possible:
-> During active hours: almost immediate reply, or within a few minutes
-> Outside those hours: reply in the next support window
👉 In most cases, you will hear back the same day.
What kind of help can you get?
-> Status of your tickets
-> Problems with tickets or deliveries
-> Support during the transfer process
-> Support during the payment process
-> General questions about how Enntra works
Our commitment
-> To answer you clearly and promptly
-> To support you throughout the process
-> To help you resolve any issue as quickly as possible
💡 Important: If someone contacts you claiming to be from Enntra but is not using our official verified channels, report it immediately.
Couldn't sell your ticket or made a mistake in your listing? Here we solve the most common seller issues and explain how we support you in each case.
Enntra is where you can buy resale tickets without the risk. Learn about our mission: making ticket buying safe, transparent and trustworthy.