IDE3 - How to transfer a ticket bought through TuBoleta Colombia?

If you sold a ticket on Enntra and it is held with TuBoleta, you will need to transfer it correctly to the buyer inside the official platform.

Important before you transfer

Before you start, you need to check whether your tickets are transferable.

You can do this from:

-> The TuBoleta Pass app, if the tickets are already loaded there and it lets you transfer them.

-> Your TuBoleta purchase order, if it charged you an extra fee to load the tickets into TuBoleta Pass.

👉 Keep these scenarios in mind:

The tickets do not appear in TuBoleta Pass yet:
-> This is normal for some events. You need to wait for the organizer to issue them before they can be transferred.

The tickets do not load into the app automatically:
-> In some cases, you will need to visit a TuBoleta branch to handle them in person.

The tickets are not transferable:
-> Some events do not allow transfers, so it will not be possible to send them to another person.

1. Open the TuBoleta Pass mobile app

-> Sign in to your account on the TuBoleta Pass platform

-> Log in with the email you used to buy the tickets

2. Find your tickets

-> Go to the “My tickets” section

-> Select the relevant event and ticket

3. Choose the transfer option

-> Find the “Transfer” option

-> Select the ticket(s) you want to send

4. Enter the buyer's details

-> Type in the email address we gave you at Enntra

-> Double-check that it is spelled correctly

⚠️ Important: A mistake in the email can send the ticket to someone else, and it may not be recoverable.

5. Record proof of the transfer

To complete the process on Enntra, record a video showing:

-> The ticket before you send it

-> The email address you entered

-> The transfer confirmation

👉 This is required to validate the delivery

6. Wait for the buyer to accept the transfer

Once completed:

-> The ticket will leave your account

-> The buyer will receive it in their TuBoleta account

Common problems

The transfer option and the tickets do not appear in your TuBoleta Pass account:
-> The ticketing company may not have enabled them yet

Wrong email:
-> Check it before sending, since it cannot always be reversed

Delay in receiving:
-> It can take a few minutes depending on the buyer. Be careful not to cancel the transfer by mistake, or the ticket will not be sent.

It won't let you take screenshots or screen-record on the same device:

-> The TuBoleta Pass app blocks screen recording, so you will need to record with another device.

How we support you

If you have questions during the process:

-> We guide you step by step

-> We double-check with you before you send

-> We help you avoid mistakes

💡 Tip: Never transfer the ticket without prior confirmation from Enntra.